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Director of Operations Hybrid - US

Director of Operations

Full Time • Hybrid - US
Benefits:
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Director of Operations

Position Overview

The Director of Operations supports a growing portfolio of KidStrong locations, with a primary focus on in-center operations. This role requires an organized, people-focused leader who can drive operational excellence while enhancing the member experience.

Day-to-day responsibilities include supporting operational execution, ensuring high-quality member interactions, and driving performance metrics. Committed to KidStrong’s standards of excellence, you will partner with all locations to achieve operational goals, working closely with the corporate support team to meet financial and growth targets.

Key Accountabilities

Center Operations

  • Support the execution of daily operations across all locations to ensure seamless delivery and consistently high-quality experiences for members.

  • Monitor and refine operational procedures to drive efficiency and effectiveness.

  • Oversee scheduling and wage management.

  • Ensure coaching excellence through systems execution, event delivery, and inventory management.

Member Experience

  • Maintain center cleanliness and presentation.

  • Support coach development and KidStrong program delivery.

  • Gather, review, and act on member feedback to continually improve service.

Business Acumen & Analytics

  • Assist with P&L management and support financial decision-making.

  • Manage and track assigned KPIs to measure and improve performance.

Note: This is not a comprehensive list of responsibilities and is subject to change as business needs evolve.

Requirements & Qualifications

  • 3+ years of experience in center operations management, preferably in a membership-based fitness or child development environment.

  • Proven leadership experience with a track record of developing and guiding teams.

  • Strong analytical, critical thinking, and organizational skills, along with excellent presentation and communication abilities.

  • Ability to work independently, take initiative, and lead by example with honesty, integrity, and accountability.

  • Demonstrated success in driving performance and achieving operational goals.

  • Solid financial acumen with the ability to analyze data and make strategic decisions.

  • Skilled in multitasking, prioritizing, and meeting deadlines in a fast-paced environment.

Compensation & Benefits

  • Base Salary: $65,000 – $75,000

  • Bonus: Up to 15% semi-annual performance-based bonus

  • Health, dental, and vision insurance

  • Paid time off

Flexible work from home options available.

Compensation: $65,000.00 - $75,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

KIDSTRONG TEAM

WE ARE STUDENTS.
We never stop learning and always seek to improve ourselves and our program. We are curious about new possibilities and act to explore them.
WE ARE HUMBLE PROFESSIONALS.
We want to hire and develop the best people in the world to be on our TEAM.
WE DO MORE THAN EXPECTED.
Every interaction is a chance to provide an amazing experience for our members, parents, and teammates.
WE MAKE EACH OTHER BETTER.
We are dedicated to having people on the team that make the rest of the team better. We want leaders that have a ripple effect on those around them.