Benefits:

401(k)
Health insurance
Paid time off
Training & development

Title: Regional Operations Manager

Company: KidStrong St Louis Region

Reports To: Owner / Area Developer

Compensation: $65,000-$85,000

Job Type: Full-Time

About KidStrong

KidStrong is a science-based children’s training program designed to help kids win at life by building strength, confidence, and character. We empower kids walking to 11 years through a cutting-edge curriculum and high-energy coaching. If you’re passionate about leadership, operational excellence, child development, and building successful teams, KidStrong is the place for you!

Position Overview

The Regional Operations Manager (ROM) is a full-time leadership role responsible for executing the vision and operational standards of KidStrong across an assigned territory. This position plays a critical role in ensuring alignment with brand standards and operational excellence.

The ROM is highly engaged in supporting customer-facing KidStrong Center teams and is a key driver of business performance through proactive, hands-on leadership. Responsibilities include coaching and developing teams, ensuring quality and consistency across locations, and implementing strategic initiatives that promote growth and efficiency.

Depending on the number and location of centers within the territory, this position may be based in-market or out-of-market, though specific in-market hours are required to maintain a consistent presence and support local teams.

Key Responsibilities

Center Operations

Manage all aspects of daily operations across multiple centers to ensure a safe, clean, and customer-focused environment
Track and analyze key performance indicators (KPIs), Net Operating Income (NOI), direct customer feedback, net promoter scores, and center-level goals. Implements strategies to improve performance in specific centers as well as the overall portfolio.
Ensure center profitability and brand compliance across all units
Actively support center teams with scheduling, staffing, conflict resolution, and operational execution
Minimum number of hours per week will be dedicated in-market and in-center, actively developing teams and engaging with members (number of hours based on number of centers in market)

Leadership & Culture

Foster a high-performing, positive culture rooted in the KidStrong mission and values
Model a customer-first, team-oriented leadership style to all staff
Lead regular leadership development meetings and provide mentorship to General Managers (GMs), Assistant General Managers (AGMs), and Lead Coaches
Serve as the designated Operating Partner responsible for day-to-day leadership of KidStrong operations in the territory

Team Development

Own recruitment, hiring, onboarding, and retention of top talent for all centers in the area
Ensure all GMs are certified within 90 days of hire
Coach and develop center leadership to ensure long-term talent growth and succession planning
Utilize KidStrong’s development programs to build a team of certified leaders

Strategic Execution & Financial Management

Collaborate on site selection, new center openings, and market expansion strategy
Provide strategic input on local marketing, member acquisition, and retention
Take full P&L ownership of all centers in the region, ensuring financial health and positive NOI within 12 months of center opening

Qualifications

Completion of Dev I, Dev II, and pass GM Certifications including Coach Certification (prior to center opening or role activation)
Minimum 3-5 years of multi-unit or regional operations leadership experience
Proven track record of team leadership, financial accountability, and business growth
Strong interpersonal, communication, and organizational skills
Resides full-time in the territory
American Red Cross CPR/First Aid and ADE (if present in center or required by state)

Key Competencies

Visionary leadership and strategic thinking
High personal and professional standards
Results-oriented with a focus on team success
Effective communicator, mentor, and motivator
Ability to lead through influence and hold teams accountable
Adaptable, energetic, and passionate about child development

What We Offer

Leadership opportunity in a fast-growing, mission-driven company
Competitive compensation and benefits
Ongoing professional development and advancement
Opportunity to positively impact children and families across a region
Fun, high-energy, and purpose-driven culture

Ready to inspire, lead, and help kids win at life?

Apply today to join the KidStrong family as our next Regional Operations Manager!

Compensation: $65,000.00 - $85,000.00 per year

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

OUR PEOPLE:

- Want to work with great people

- Want personal and professional growth

- Want to make an impact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

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