Benefits:

Opportunity for advancement
Training & development
Wellness resources

Job Title: Member Engagement Specialist
Location: Kleinburg, ON
Reports To: General Manager

At KidStrong Kleinburg, we’re looking for a confident, people-first Member Engagement Specialist who thrives in a fast-paced, family-centered environment. This role is ideal for someone with a strong sales background who can build trust quickly, close leads confidently, and help us grow our KidStrong Kleinburg community. You’ll be the first point of contact for families, guiding them from first inquiry to long-term membership, while supporting daily operations and contributing to a positive team culture.

Schedule:

Weekends: 8:30 AM – 4:00 PM
Weekdays: 3:00 PM – 8:00 PM
20–30 hours per week on average
Evening and weekend availability is required

Salary: $20-$23/hour + closing bonus for lead conversion

What You’ll Do:

Sales & Lead Management

Own the lead journey from initial inquiry to membership sign-up
Respond to inbound leads and follow up with prospects using tools like Podium and GloFox
Conduct in-person tours, calls, and follow-ups to drive conversions
Clearly communicate membership options and help families find the right fit
Track sales performance, lead pipeline, and trial conversions
Represent KidStrong at local events and community activations

Customer Experience

Be the face of KidStrong for new and prospective families
Build strong relationships with families to drive referrals and retention
Member Engagement: Resolve concerns and questions with clarity and care
Ensure a clean, welcoming, and on-brand environment at all times

Team Support

Collaborate with the General Manager and coaches to ensure strong execution of daily operations
Help maintain consistency in branding, cleanliness, and service
Support training of part-time staff on the KidStrong experience and sales process

What You Bring:

Experience in a sales-focused role, ideally with high-touch service or membership-based sales
Strong communication and closing skills
A welcoming, confident presence with the ability to build rapport quickly
Tech-savvy with CRM and lead management platforms (GloFox, Podium, HubSpot, or similar)
Bonus: Background in fitness, coaching, education, or early childhood a plus
Must have or be willing to obtain Standard First Aid & CPR-C and a Vulnerable Sector Check

Who You Are:

Driven by goals and energized by meeting (and beating) targets
Friendly, approachable, and calm under pressure
Adaptable, organized, and solutions-focused
Passionate about helping kids and families
Enjoys working on a small but mighty team

If you're passionate about kids, love talking to people, and want to play a key role in helping our center grow, we’d love to meet you.

Compensation: $20.00 - $23.00 per hour

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

OUR PEOPLE:

- Want to work with great people

- Want personal and professional growth

- Want to make an impact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

(if you already have a resume on Indeed)