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General Manager Powell

General Manager

Full Time • Powell
Responsive recruiter
Job Title: General Manager
Location: In Center, 5 days a week
Job Type: Full-time, Salaried, Exempt

At L5 Be Brave (a Franchisee of KidStrong), we are dedicated to providing exceptional experiences and opportunities for growth to children and families through our KidStrong centers. General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center.  

Role Overview: The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members,  and deliver key business results such as sales performance and lowering member attrition.

Key Responsibilities:

  • Center Operations:
    • Understand the center’s key KPIs and financials to make informed and responsible business decisions. 
    • Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service. 
    • Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc. 
    • Daily, Weekly, and Monthly cleaning and maintenance of the center.Delegate center tasks amongst the center team to ensure consistent execution.
    • Manage center-level employee issues and manage appropriate documentation.
    • The typical schedule includes 4 weekday and 1-weekend shifts with specific hours dependent on the needs of the center.
    • Set and communicate coach schedules using appropriate scheduling and communication platforms. 
    • Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability. 
  • Sales & Customer Service:
    • Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
    • Delegate sales responsibilities to the center staff team, i.e. call drives, trial conversion, and event booking.
    • Finalize sales and bookings that are generated through online self-sign-up flow. 
    • Source and attend local events to increase brand awareness, and drive incremental leads and memberships. 
  • Leadership:
    • Foster a coaching culture - see something, say something. 
    • Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality. 
    • Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
    • Ensure candidates complete all paperwork to comply with company policy and law. 
    • Lead coaching candidates through the training process and required evaluations.
    • Manage and support the ongoing professional development of staff through LearnUpon.
    • Lead Center level staff meetings focused on - development, productivity, programming, and product. 
    • Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.
    • Attend weekly leadership meetings.
  • Coaching:
    • Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands. 
    • Create positive interactions with students and families before, during, and after class.
    • Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
    • Demonstrate and manage the implementation of various programming and curriculum elements.
    • Use the KS Coaches App to record and provide data (attendance, awards, etc.).
    • Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
    • Lead monthly center staff meetings focused on culture, development, product, and performance. 
    • Approximately 3-5 coaching hours per week

Qualifications:

  • An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable! 
  • Achieve Coach Certification through the HQ Training and Certification team.
  • Complete training through LearnUpon as required by the HQ Training and Certification team.
  • Comfortable speaking to parents/guardians regarding a variety of topics.
  • Prior experience as a pediatric OT/PT is a plus, but not required.
  • Previous experience in management is preferred but not required.
  • Practical work experience with Google and Microsoft platforms. 
  • Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required
  • Intermediate knowledge of physiology, exercise techniques, and body mechanics.
  • CPR certified.

Benefits:

  • Competitive Salary Rates 
  • Paid Time Off 
  • Employee Discounts 
  • Bonus earning opportunities 
  • Growth potential opportunities 
  • Medical, vision and dental coverage

Who is KidStrong? 
At KidStrong we help build stronger, smarter, more confident kids. Our team of unicorns are an elite group of individuals with management, child development, physical education, personal trainers, health coaches, athletic trainers, former athletes, and Pediatric OT and PT specialists. Our Cincinnati Region is growing! We are looking for enthusiastic professionals who are passionate, energetic, and excited to engage with kids and parents to make an impact on their lives. 
 
Click the link to see what we're all about! 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

KIDSTRONG TEAM

WE ARE STUDENTS.
We never stop learning and always seek to improve ourselves and our program. We are curious about new possibilities and act to explore them.
WE ARE HUMBLE PROFESSIONALS.
We want to hire and develop the best people in the world to be on our TEAM.
WE DO MORE THAN EXPECTED.
Every interaction is a chance to provide an amazing experience for our members, parents, and teammates.
WE MAKE EACH OTHER BETTER.
We are dedicated to having people on the team that make the rest of the team better. We want leaders that have a ripple effect on those around them.