Member Experience General Manager / Sales Director / Team leader Virginia Beach

Member Experience General Manager / Sales Director / Team leader

Full Time • Virginia Beach
Benefits:
  • Bonus based on performance
  • Flexible schedule
  • Paid time off
  • Training & development
  • Company parties
  • Competitive salary
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
Do what you love, love what you do!

At KidStrong our mission is clear. We help parents build smarter, stronger, more athletic kiddos, with character. Our team is a fun loving group of elite ‘unicorns’ with experience in a variety of fields including management, child development, physical education, personal training, coaching, athletics and athletic training, pediatric OT, and more. The common thread on this team is the drive and desire in making a positive impact on kids and families, while also developing ourselves and those around us to be better every day. Be excited to foster an environment of camaraderie, friendship, fist-bumps, and positive energy. We take this mission far more seriously than we take ourselves, and if that doesn’t excite you, we are sure there is a lovely cubicle job out there for you.

https://youtu.be/OeNL6jMnsDE

Our Virginia Beach region is rapidly growing and we are looking for talented, enthusiastic professionals who want a career in building better kiddos and are excited to be part of a young, fast moving company. Hampton Roads will have 4-6 centers in the next few years and we are looking for individuals to help build and guide those to success.

Is this a nine to five, Monday through Friday job? Not a chance. This is a great opportunity where you set your own full time schedule based around balancing the success of the center and your home life.

https://youtu.be/OeNL6jMnsDE

What we expect…

A motivated individual, whose passion for kids, paired with a growth mindset and the desire to learn and develop as a leader drives them daily in efforts to make a positive impact. Someone with a solid understanding of sales and operational excellence who, in combination with the Assistant GM / Lead Coach, will use our lead generation / marketing strategies plan to increase sales as well as engage in customer relations with members and parents. 

A leader with a positive attitude who is ready to utilize a thoughtful approach to all aspects of the organization while taking great satisfaction in meeting and beating goals, with a “Win the Day” philosophy. Someone with experience with kids, who leads from the front, getting on the mat and teaching 4-7 classes per week.

General Managers Responsibilities:

● Provide excellent leadership to and management to train/develop coaches and create a positive, energetic, successful environment for coaches and members.

● Properly manage and exceed all sales and operational budgets.

● Work closely with the Assistant GM of the Center to ensure that the staff and studio are looked after.

● Build and maintain class size through scheduling optimization.

● Model all center activity through self-involvement (leading by example).

● Open and effective communication with staff (feedback, center needs, trials, all relevant member related information, etc).

● Enforces corporate policies, business practices, systems and processes.

● Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.

● Provides and maintains the highest level of customer service to provide top notch member experience. 

● Provides effective decision making regarding customer service issues and implementation of member outreach opportunities.

● Responsible for ensuring that the facility is clean with a “roll up the sleeves” mentality, including the ability to lift 25lb. weight plates and fitness equipment, maintained and operationally sound (along with the Assistant General Manager)

● General Manager with AGM with leading and developing his/her coaching team in addition to coaching the required amount of classes.

● Help recruit, hire, and train new coaches and ensure all center processes and programming are followed and executed properly.

● Knowledgeably and enthusiastically deliver pre designed workouts to parents and students (15 students per class) ages walking – 11 years old

● Energize and motivate members and engage parents throughout the class.

● Be promotionally-oriented and have the ability to schedule trials through a company required vetting process.

We are looking for:

● 1-3+ years of Fitness Center Management, business management / customer service / sales experience, including overseeing all aspects of company management. Experience with children and/or fitness industry strongly preferred.

● Experience in business, sales, member engagement, leading and training a team or related field would be a plus.

● Understanding all performance metrics of revenue, inventory, payroll, cost controls and facility maintenance.

● The ability to multi-task, manage member and staff concerns in a high paced setting.

● Excellent verbal and written communication skills.

● Strong work ethic, integrity, and professional demeanor.

● Practical work experience using Microsoft Office Products.

● Ability to run productive individual and team meetings.

Certifications Required: this can be obtained post-hire, and must be kept current

● CRP certified

● First Aid certified

● Epi Pen certified

Physical Demands:

● Our staff is asked to work out with the kids, know the proper form and corrections, and actively run the activities. Bending, kneeling, crouching, crawling, reaching, balancing, etc

● Aerobic activity

● Sustained physical exertion

● High energy

● Ability to lift 50 pounds

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Why Join Us:
 
  • We are committed to acknowledging our managers' efforts through a competitive base-salary and an achievable, multi-tiered compensation framework. We like to keep it simple using one metric for success and, with team support, it's easy to earn Tier 1 bonuses and more each month
     
    • Base Salary: $46,000-$51,000 and an achievable monthly bonus framework
  •  
    • Compensation Structure: Easily attainable sales targets.
  •  
    • Tier 1: (hitting this should be a no-brainier) Achieving this tier will earn you an additional $250 monthly/$3,000 yearly on top of your base salary.
  •  
    • Tier 2: Achieving this tier will earn you an additional $500 monthly/$6,000 yearly on top of your base salary.
  •  
    • Tier 3: Achieving this tier will earn you an additional $750 monthly/$9,000 yearly on top of your base salary.
  •  
    • Comprehensive Training: Receive comprehensive training to equip you with the skills and knowledge needed to excel in your role.
  •  
    • Uncapped Earning Potential: Your success is your limit! Benefit from unlimited earning potential as you exceed your sales targets.
  •  
    • Career Progression: We're invested in your growth! As you demonstrate your abilities, you'll have the opportunity to advance within the company.
  •  
  • Innovative Environment: Join a team that values innovation, creativity, and teamwork. Contribute your ideas and make a real impact. 


Wrap it up:

● If YOU think you’re ready to join OUR team and make a positive impact in the lives of hundreds of kids, then apply NOW and let’s talk! We offer interactive training and a FUN, busy work environment that will help you get all your daily steps in!

● Full time Salaried Position, with bonuses, and benefits

○ Paid time off

○ Continuing ed in leadership development



This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate. 
Compensation: $46,000.00 - $60,000.00 per year




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

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KIDSTRONG TEAM

WE ARE STUDENTS.
We never stop learning and always seek to improve ourselves and our program. We are curious about new possibilities and act to explore them.
WE ARE HUMBLE PROFESSIONALS.
We want to hire and develop the best people in the world to be on our TEAM.
WE DO MORE THAN EXPECTED.
Every interaction is a chance to provide an amazing experience for our members, parents, and teammates.
WE MAKE EACH OTHER BETTER.
We are dedicated to having people on the team that make the rest of the team better. We want leaders that have a ripple effect on those around them.