RECEPTIONIST / LOBBY COACH

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  Warmly greet children and parents/caregivers as they arrive.
  
  
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  Learn and use children’s names whenever possible.
  
  
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  Create a welcoming, positive and professional lobby environment.
  
  
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  Build genuine relationships with our members and families.
  
  
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  Help children and caregivers feel comfortable and connected when they enter the centre.
  
  
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  Answer routine questions and help families find the information or support they need.
  
  
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  Recognize opportunities to celebrate children and strengthen the family’s connection to KidStrong.
  
  
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  Help ensure the experience from arrival through departure reflects KidStrong’s standards and values.
  
  

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  Review upcoming trials and prepare before families arrive.
  
  
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  Ensure starter kits and required trial materials are ready.
  
  
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  Personally welcome trial children and their parents/caregivers.
  
  
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  Help families understand what to expect during their visit.
  
  
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  Deliver the KidStrong Amazing Trial Experience consistently.
  
  
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  Build rapport with prospective members and answer questions about the KidStrong experience.
  
  
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  Communicate with Coaches and centre leadership so trial families receive a seamless experience.
  
  
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  Support families through the enrollment process.
  
  
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  Complete required trial documentation and follow-up.
  
  
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  Contribute to trial conversion and membership growth while keeping the experience warm, authentic and family-focused.
  
  

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  Complete required administrative tasks before classes whenever possible.
  
  
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  Complete outstanding administrative work following the final class when necessary.
  
  
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  Review class and trial schedules and help ensure the centre is prepared for arriving families.
  
  
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  Maintain accurate member and trial information.
  
  
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  Assist with routine member communication and front-desk administration.
  
  
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  Keep the lobby and front-desk area organized, professional and ready for families.
  
  
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  Identify member questions, concerns or follow-up needs and ensure they reach the appropriate person.
  
  
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  Handle member and child information professionally and confidentially.
  
  

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  Communicate proactively with Coaches, Lead Coaches and centre leadership.
  
  
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  Share information that may help Coaches better support a child or family.
  
  
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  Help create smooth transitions between the lobby and coaching floor.
  
  
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  Pitch in during busy periods and support the overall success of the centre.
  
  
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  Contribute to a positive, respectful and collaborative workplace.
  
  
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  Be dependable, prepared and ready to contribute at the beginning of each shift.
  
  
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  Receive coaching and feedback positively and apply it to your work.
  
  
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  Follow KidStrong policies, procedures and safety expectations.
  
  

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  Genuinely enjoy interacting with children and families.
  
  
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  Are naturally warm, friendly and comfortable starting conversations.
  
  
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  Remember people’s names and details and enjoy making people feel welcome.
  
  
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  Are organized and good at keeping track of multiple small details.
  
  
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  Notice when something needs to be done and take initiative.
  
  
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  Are dependable and follow through on commitments.
  
  
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  Can balance customer service with administrative responsibilities.
  
  
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  Are comfortable talking with prospective members and supporting enrolment.
  
  
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  Communicate clearly and professionally.
  
  
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  Enjoy working as part of an energetic team.
  
  
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  Are comfortable in a busy children’s fitness environment.
  
  
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  Can remain positive and professional when things get busy.
  
  
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  Are open to feedback, learning and continued development.
  
  

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  Complete KidStrong onboarding and role-specific training.
  
  
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  Meet KidStrong employment and background-screening requirements.
  
  
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  Obtain/maintain Child and Infant First Aid and CPR certification.
  
  
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  Follow KidStrong safety, confidentiality and professional conduct expectations.
  
  
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  Obtain a current Police Vulnerable Sector Check
  
  

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  Children walk through the door and are excited that you know their name.
  
  
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  Parents feel comfortable approaching you with questions.
  
  
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  New families immediately feel that we were expecting them and are happy they’re here.
  
  
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  Trial families receive a consistent, engaging and well-organized experience.
  
  
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  Administrative details don’t fall through the cracks.
  
  
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  Coaches have the information they need to support families.
  
  
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  You follow through when something needs attention.
  
  
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  Families leave feeling connected to KidStrong and excited to return.