Job Title: KidStrong Assistant General Manager

Center: Flower Mound

Reports To: General Manager

FLSA Status: Exempt

Travel: Local travel required
Compensation: Base plus Bonus

KidStrong Assistant General Managers are the second in command when it comes to the center. It’s the responsibility of the Assistant General Manager to work with the General Manager on fostering a culture of learning and development for both their Coaches and the Families that attend the center and delivering key business results such as sales performance and lowering member attrition. . The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

RESPONSIBILITIES:

CENTER OPERATIONS

Understand the center’s key KPI’s and financials in order to make informed and responsible business decisions.
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center
Typical schedule includes 4 weekday and 1 weekend shifts with specific hours dependent on the needs of the center.
Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
Schedule and sell KidStrong events such as Camps and Parties, to maximize center profitability.

SALES

Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
Finalize sales and bookings that are generated through online self-sign up flow.
Source and attend local events to increase brand awareness, drive incremental leads and memberships.

LEADERSHIP

Foster a coaching culture - see something, say something.
Continuously assess and document Coaches based on theKidStrong Coach DNA profile and class quality.
Partner with the General Manager on onboarding, managing, training and evaluating coaching candidates.
Manage and support ongoing professional development of staff through LearnUpon.
Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.

COACHING

Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from 15 months - 11 years-old approximately as required by business demands.
Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
Demonstrate and manage the implementation of various programming and curriculum elements.
Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lift and repeatedly move equipment up to 25 pounds in weight.
Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
Approximately

SKILLS/QUALIFICATIONS

Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!
Comfortable speaking to parents/guardians regarding variety of topics
Achieve Coach Certification through the HQ Training and Certification team.
Complete training through LearnUpon as required by the HQ Training and Certification team.
Prior experience as a pediatric OT/PT is a plus, but not required
Previous experience in management is preferred but not required
Practical work experience with Google and Microsoft platforms.
Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required
Intermediate knowledge of physiology, exercise technique, and body mechanics
CPR certified

Sphere of Interaction

This position will not have any direct reports. When the General Manager is off, the Assistant General Manager will be the Manager on Duty. The Assistant General Manager will be a leader and mentor so communication and interpersonal skills are important. The Assistant General Manager will work closely with center team members and families. This position will also interact with DFW leadership and KidStrong, Inc. HQ team members.

DNA/COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

High Standards

Establishes and holds high standards

Natural Leader

Creates culture
Takes initiative

Leads by Example

Sets tone through actions

Passionate

Stays focused on the KidStrong Goals.
Goal oriented and high performing.

Command Presence

Upholds KidStrong Values; creates vision for others.

Teacher

Communicate and ensure transfer of knowledge.

Professional

Approaches others in a tactful manner
Reacts well under pressure
Treats others with respect and consideration
Accepts responsibility for own actions
Follows through on commitments.

Performer

Engaging, Fun, Likable
High Energy, Clear & Easy to Understand

Mentor

Develops and nurtures relationships
Focuses on developing self and others

Planning/Organizing

Prioritizes and plans work activities; Develops realistic action plans.
Sets goals and objectives
Uses time efficiently
Plans for additional resources
Organizes or schedules other people and their tasks

Oral Communication

Speaks clearly and persuasively in positive or negative situations
Responds well to questions; Listens and gets clarification
Demonstrates group presentation skills; Participates in meetings.

Written Communication

Writes clearly and informatively;Edits work for spelling and grammar
Varies writing style to meet needs
Presents numerical data effectively; Able to read and interpret written information.

Teamwork

Balances team and individual responsibilities
Exhibits objectivity and openness to others' views
Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Puts success of team above own interests; Able to build morale and group commitments to goals and objectives

Coachable/Low Ego Mindset

Gives and welcomes feedback.
Encourages exploring of different perspectives to reach common goals and objectives
Has a growth mindset; Sees every opportunity as one to learn from.

Adaptability

Comfortable calling an audible; continuing or adjusting the play after the audible is called.
Embraces innovation and a quickly-changing landscape. Best Idea Wins!

Compensation: $38,000.00 - $43,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

KidStrong is an athletic play program for kids ages 1-11 that uses certified coaches to help kids build the skills they need to become stronger and more confident.

OUR PEOPLE:

- Want to work with high performers

- Enjoy Coaching Culture

- Want to make an impact in kids' and families' lives

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