Benefits:

Bonus based on performance
Company parties
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development

Job Duties & Responsibilities

A KidStrong Head Coach is the support system of the Area Developer when it comes to the center. It’s the responsibility of the Head Coach to work with the Area Developer on fostering a culture of learning and development for both their Coaches and the Families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Head Coach is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

RESPONSIBILITIES:

CENTER OPERATIONS

Understand the center’s key KPI’s and financials in order to make informed and responsible business decisions.
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center
Typical schedule includes 4 weekday and 1 weekend shifts with specific hours dependent on the needs of the center and supporting / covering the Program Director on their 2 consecutive days off. Those 2 days you will oversee the operation. Coaching operation is 100% the Head Coach Responsibility.
Weekday schedule will be 10:45am to 7:45pm with a 1 hour mandatory lunch break.
Weekend schedule will be 8:45am to 5:45pm with a 1 hour mandatory lunch break.
When working Camps, PNO, Birthday Parties, and off site events work schedule will be adjust accordingly.
Communicate any Coach schedule changes using appropriate scheduling and communication platforms with guidance of our Area Developer
Scheduling all coaches shifts and time off.
Schedule and sell KidStrong events such as Camps. PNO and Parties, to maximize center profitability.

SALES

Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
Finalize sales and bookings that are generated through online self-sign up flow.
Source and attend local events to increase brand awareness, drive incremental leads and memberships.
Dedicated 2 hour daily sales outbound calls / texts / trial follow ups. Also member maintenance.
Center must achieve a net positive in membership monthly. Goal is a net positive of 25 members every month.

LEADERSHIP

Foster a coaching culture - see something, say something.
Continuously assess and document Coaches based on theKidStrong Coach DNA profile and class quality. Not to discuss directly with the coach but bringing awareness to our Head Coach.
Partner with the Area Developer on onboarding, managing, training and evaluating coaching candidates.
Manage and support ongoing professional development of staff through LearnUpon.
Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.

COACHING

Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from 15 months - 11 years-old approximately as required by business demands.
Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
Demonstrate and manage the implementation of various programming and curriculum elements.
Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lift and repeatedly move equipment up to 75 pounds in weight.
Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
Approximately 3-4 dedicated scheduled coaching days or per business needs.

SKILLS/QUALIFICATIONS

Coaching background and a passion for working with children is non-negotiable!
Comfortable speaking to parents/guardians regarding variety of topics
Achieve Coach Certification through the HQ Training and Certification team.
Complete training through LearnUpon as required by the HQ Training and Certification team.
Prior experience as a pediatric OT/PT is a plus, but not required
Previous experience in management is preferred but not required
Practical work experience with Google and Microsoft platforms.
Previous experience with systems and platforms such as ZenPlanner, LearnUpon, Sales Message, HubSpot, and Ooma is preferred but not required
Intermediate knowledge of physiology, exercise technique, and body mechanics
CPR certified

Sphere of Interaction

This position will NOT have any direct reports outside of the coaching team. When the Area Developer is off, the Head Coach will be responsible for center operations and the member services coaches. The Head Coach will be a leader and mentor so communication and interpersonal skills are important. The Head Coach will work closely with center team members and families. This position will also interact with Raleigh Territory leadership and KidStrong, Inc. HQ team members.

DNA/COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

High Standards

Establishes and holds high standards

Natural Leader

Creates culture
Takes initiative

Leads by Example

Sets tone through actions

Passionate

Stays focused on the KidStrong Goals.
Goal oriented and high performing.

Command Presence

Upholds KidStrong Values; creates vision for others.

Teacher

Communicate and ensure transfer of knowledge.

Professional

Approaches others in a tactful manner
Reacts well under pressure
Treats others with respect and consideration
Accepts responsibility for own actions
Follows through on commitments.

Performer

Engaging, Fun, Likable
High Energy, Clear & Easy to Understand

Mentor

Develops and nurtures relationships
Focuses on developing self and others

Planning/Organizing

Prioritizes and plans work activities; Develops realistic action plans.
Sets goals and objectives
Uses time efficiently
Plans for additional resources
Organizes or schedules other people and their tasks

Oral Communication

Speaks clearly and persuasively in positive or negative situations
Responds well to questions; Listens and gets clarification
Demonstrates group presentation skills; Participates in meetings.

Written Communication

Writes clearly and informatively;Edits work for spelling and grammar
Varies writing style to meet needs
Presents numerical data effectively; Able to read and interpret written information.

Teamwork

Balances team and individual responsibilities
Exhibits objectivity and openness to others' views
Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Puts success of team above own interests; Able to build morale and group commitments to goals and objectives

Coachable/Low Ego Mindset

Gives and welcomes feedback.
Encourages exploring of different perspectives to reach common goals and objectives
Has a growth mindset; Sees every opportunity as one to learn from.

Compensation: $45,000.00 - $55,000.00 per year

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

OUR PEOPLE:

- Want to work with great people

- Want personal and professional growth

- Want to make an impact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

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